NOTE: This portion of the documentation covers the unpackaging of the WT6000 Weld Control. This section of the manual is geared towards line builders and maintenance personnel to assist with procedures related to installing the weld control.
« 1: System Overview | 3: Safety and Warnings »
It is extremely important to examine the crate/packaging immediately upon delivery to your freight dock. If there is evidence of any damage, note it on the bill of lading before signing. If there is severe damage to the crate/packaging, do not sign the bill of ladding and refuse the shipment.
WTC's freight terms are FOB: Shipping Point. This means once the weld control is picked-up by the freight carrier at WTC's shipping dock, it becomes the customers ownership and responsibility (the company who issued the purchase order). Therfore, if any damage occurs to the weld control by the freight carrier during transit, it is the customers responsibility to identify it upon receipt and file the appropriate claim paperwork with the freight carrier to have it resolved.
Typically, domestic welding control shipments are either skidded standing upright, with multiple cabinet bolted together (back-to-back), or skidded laying flat (for taller enclosures). If the shipment is via ocean, welding controls are typically placed inside a special coated bag to prevent any potential salt water induced corrosive damage to the weld control.
WTC uses recycled shipping materials whenever possible (wood skids, packaging materials, etc.) If you have any concerns or questions regarding this practice, please contact WTC at (248-477-3800).
WTC assembles most weld controls with a provision for lifting and moving the cabinet. Never attempt to lift any size weld control cabinet without using the lifting brackets or eye bolts. Dropping the welding control from even a short distance can cause severe damage and will void the warranty. NEVER put power on a welding control that has been dropped. If the weld control has been dropped, contact WTC as soon as possible.
NOTE: Technical service and support is available 24 hours a day from WTC.
Phone: (248) 477-3900 | Toll free: 1-877-WTC-SERV (877-982-7378)
Fax: (248) 477-8897 | Email: service@weldtechcorp.com
The welding control / parts order arrived, with items missing from bill of lading.
First, obtain the shipping documentation that came with the weld control / parts order. Second, contact WTC's Customer Service Department to determine if the missing items are either on backorder or if they are actually missing from the shipment.
When contacting WTC for assistance, please have the following information ready:
Phone: (248) 477-3900 | Toll free: 1-877-WTC-SERV (877-982-7378)
Fax: (248) 477-8897 | Email: service@weldtechcorp.com
NOTE: When emailing WTC for support with a shipment issue, please include pictures of the problem (if possible). As they can be very helpful in quickly understanding and resolving your problem.
NOTE: WTC's firewall will not accept compressed (.zip) files as email attachments. If you need to email a .zip file to WTC, change the file extension to .zpp prior to attaching it to the email message. This will allow both the email and attachment to pass through the WTC firewall. Thank you for your understanding.